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WIA Participants Complete Computer and Customer Service Training at NMC (April 8, 2010)

The Northern Marianas College recently recognized eleven individuals from the Workforce Investment Agency who were able to successfully complete courses in the fields of customer service and computer literacy through the Community Development Institute (CDI).

The eleven participants were the sixth group from WIA to be awarded certificates of competence from CDI.

These courses included “How to Use Word Processing Applications,” “Creating Digital Presentations,” “Time Management,” “Communication in the Workplace,” "Work Etiquette Training," and other course programs which are designed to improve individual knowledge and specific skills. Such courses are also geared around actual workforce needs and experiences based on course surveys, community needs assessments, and interviews with employers.

"The courses are designed to meet the needs of people in the community looking to improve their skills in order to advance professionally," said Dean of Community Programs and Services, Felicitas "Tee" Abraham. "The course programs also serves to benefit the CNMI's overall workforce and will contribute to future economic growth."

WIA is a federal program that is designed to meet the needs of businesses, job seekers, and others who want to further their careers through assistance in employment and education training. After completing the courses at NMC, many of the participants are referred to businesses and agencies in both the public and private sector for job interviews, and possibly job placement as work trainees. This is faciliated by both WIA and the Work Experience Program.

CDI is a program under the Division of Community Programs and Services’ (COMPASS) that has been continually offering a range of specialized academic courses, non-traditional courses, customized training, outreach and extended program services, personal enrichment, and community-based learning that are accessible and affordable to members in the community.

For more information, visit the CDI Office at the NMC As Terlaje campus in Building P, or contact CDI at 234-5498 ext. 1010, e-mail Ms. Les Ogumoro-Uludong at [email protected], or log on to

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