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Sharpen Your Customer Service Skills (November 10, 2009)

The Northern Marianas College, through the Division of Community Programs and Services’ (COMPASS) Community Development Institute (CDI), is offering short-term classes to interested individuals who wish to improve their customer service and administrative skills. The courses are offered as part of the College’s mission to provide customized, continuing educational and professional development opportunities in response to community needs.

Additionally, the classes, which are designed to improve individual knowledge and specific skills, are geared around actual workforce needs and experiences based on course surveys, community needs assessments, and interviews with employers. The November/December course schedule and fees are listed below. For a more detailed description of each course, please contact CDI at 234-5498 ext. 1010 or log on to www.nmcnet.edu.

Communication in the Workplace November 19-20, 23-25, 2009 (5pm-7pm) Room: A-13 Fee: $95
Stress Management November 30 & December 1-4, 2009 (5pm-7pm) Room: A-13 Fee: $95
Basic Customer Service Skills Training December 7, 9-11, 2009 (5-7pm) Room: A-13 Fee: $95
Work Etiquette Training December 14-15, 2009 (5pm-7pm) Room: A-13 Fee: $40
Time Management December 16-17, 2009 (5pm-7pm) Room: A-13 Fee: $40

It is required that all interested individuals register a week before the start of the first day of class. Certificates of competence will be awarded to registered students who complete all course requirements. Full payment is required before admission to a class. To register or learn more about these classes, visit the CDI Office in Building P on the NMC Campus in As Terlaje or call 234-5498 extension 1010/1019, or e-mail Ms. Les Ogumoro-Uludong at [email protected].



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Northern Marianas College (NMC) is committed to ensuring that all persons have equal access to its programs, opportunities, and information resources, including those on its institutional website in accordance to the requirements of Section 504 of the Rehabilitation Act of 1973 and Title II of the Americans with Disabilities Act of 1990.

We apologize for any inconvenience as we work on bringing NMC’s website into full compliance. For immediate assistance, please contact Lucille Deleon Guerrero by email [email protected] or by calling (670) 237-6874.

If you wish to report an issue related to the accessibility of any content on NMC’s website, including a complaint about the accessibility of a document, form, or statement, you may do so by contacting the NMC’s IT Department by email at [email protected]. In your email please include the following information:

  1. The URL you are having accessibility issues with;
  2. The accessibility issue your are experiencing;
  3. Your name, phone number, and email address.

If you would like to file a formal grievance against the Northern Marianas College pursuant to the requirements of Section 504 and Title II, you may submit such grievance to the Office of the NMC President, P.O. Box 501250, Saipan MP 96950 or email [email protected].

You may also file a complaint with the U.S. Department of Education (USDOE) Office for Civil Rights. More information about filing a complaint with USDOE can be found at https://www2.ed.gov/about/offices/list/ocr/docs/howto.html.

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