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DCCA Employees Complete Customer Service Training (March 7, 2013)by NMC and DCCA

Eighteen student participants from the Department of Community and Cultural Affairs (DCCA) Child Care Development Fund/Licensing, Low-Income Home Energy Assistance Program, Office of the Secretary, Council on Arts and Humanities, Nutrition Assistance Program, and Division of Youth Services recently completed a Customer Service training program facilitated by the Northern Marianas College’s Community Development Institute (CDI).

The participants completed a total of 8 hours of training during the two day program. The topics that were covered during the training included understanding the principles and values of quality customer service; effective communication strategies to maintain relationships; effectively applying strategies for managing challenging, angry, aggressive or frustrated customers; applying strategies to build customer relationships; and solving challenging concerns and exceeding the customer’s expectations.

“We commend these individuals for the time and commitment they invested to complete the customer service training,” said Floyd Masga, Acting CDI Director. “I have no doubt the training will have a positive impact as they carry out their responsibilities. We are also glad to continue our collaborative work with DCCA in providing these types of opportunities.”

Dr. Sharon Hart, President of the Northern Marianas College said, “The College will continue to increase the number of programs that provide personal enrichment and professional training to our workforce.”

The program was offered through an agreement between the Department of Community & Cultural Affairs' (DCCA) Child Care Program and NMC's Community Development Institute (CDI), which is a program that offers a variety of professional courses in a range of fields including child care.

For more information about the NMC Community Development Institute, contact CDI at 234-5498 ext. 1005/1010 or email CDI program manager Les Ogumoro-Uludong at [email protected]



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